Why this decision matters
Agents can start with read-only, low-risk and bounded tasks, then expand tool permissions through citations, confidence boundaries and human approval.
Fast launch requires constrained action risk: begin with retrieval, drafting and recommendations while people approve external, write, approval and execution actions.
Conditions to confirm before development
- Choose frequent tasks with clear source material and human-verifiable output
- Default to read-only access with bounded documents and roles
- Show sources and refuse or escalate when evidence is missing
- Require confirmation before external, write or business actions
Implementation and delivery approach
Evaluate with real task sets, then pilot with limited users. Record misses, incorrect calls and human edits before expanding permissions.
Launch evidence includes task success, unsupported answers, human edit rate, tool failure, permission blocks and handling time.
Acceptance boundary
Human review reduces automation and adds response time, but it is a necessary control for high-risk workflows unless governance evidence supports a change.